Behind the Scenes

At Med Stat Medical, we take pride in being a small business with a big commitment to customer care. Every order matters to us, and we work hard to make sure our customers get accurate and up to date information when shopping for medical equipment.

Lately, we have been facing a new challenge. Manufacturer pricing and availability are changing more frequently than ever. Some days, we receive multiple updates in just a few hours. As a result, we are doing our very best to keep our website current, but there may be occasional differences in product listings, images, descriptions, pricing, or availability.

We also want to be upfront that many items have a lead time that can change daily based on manufacturer stock. We do not stock most items in house, so shipping timelines are often directly affected by our vendors. We always recommend reaching out before placing your order if timing is important.

We want to be fully transparent, so here are a few things to keep in mind:

• Product images and descriptions may not always  be up to date. Please match the exact item with the manufacturer site.
  
  
• Shipping needs vary by product, especially for large, heavy, or refrigerated items.
  
  
• All products are subject to current manufacturer pricing and availability at the time your order is placed.
  
  
• Med-Stat Medical reserves the right to cancel any order or remove specific items from fulfillment if pricing or supply issues come up.
  
  
• Some items that ship directly from the manufacturer may result in additional taxes that are not shown during checkout.
  
  

Shipping and Freight – What to Expect

We always try to offer fast and affordable shipping. That said:

• Shipping estimates are valid for 24 hours only and are based on our latest available rates.
  
  
• Freight costs can change quickly. If they do, we will contact you right away.
  
  
• You may see additional charges, including but not limited to:
  
  
• Tariffs, which are based on trade laws and can change without notice
  
  
• Processing fees, when applicable
  
  

We know this can be frustrating and we are right there with you. Please know we are constantly updating listings, quotes, and estimates to reflect the most accurate and timely information available. It is all part of our commitment to honest, reliable service.

If you have questions, notice anything that seems off, or need help with a product, please reach out. Call us at 301-345-8826 or email sales@medstatmedical.com. Our team is here and happy to help.

Thank you for supporting our small business and for trusting Med-Stat Medical with your equipment needs.