We Partner With Our Customers To Find the Best Solution

At Med-Stat Medical, we believe the difference is in how we approach each customer’s needs. Instead of jumping straight to costly replacements, we take the time to ask questions, understand the issue, and provide real solutions tailored to your situation.

Recently, a customer reached out to us about their autoclave. They had already spent money on multiple service calls with another biomed company, and by the time they contacted us, they were ready to give up and purchase a brand-new unit.

But instead of simply quoting them on a replacement, we slowed things down and asked a few key questions:

• What exactly is the unit doing?

• Can you send us a few pictures of the setup and the error?

With just that information, we were able to evaluate their options and present three clear paths forward:

1. A reconditioned replacement – a dependable, cost-effective option.

2. A brand-new unit – for those who want the latest equipment.

3. Our favorite option: bringing their existing unit back to life.

In the end, the customer chose to repair their own autoclave. With just a few new parts and some careful servicing, their equipment is running like new again. The best part? They saved over $5,000 compared to replacing the unit outright.

This is what sets Med-Stat Medical apart: we don’t just sell equipment, we partner with our customers to find the best solution. Whether that means repair, reconditioned equipment, or new, we’ll help you make the choice that makes the most sense for your budget and workflow.

If you’re facing costly equipment issues, don’t settle for “replace it.” Reach out to us—we might just save you thousands.